Burj al Sahara Tours (“we”, “us”, “our”) is committed to protecting your privacy and handling personal data with care. This Privacy Policy explains what information we collect, how we use it, who we share it with, and your rights.
1. Scope & acceptance
This policy applies to personal data collected through our website, bookings, corporate portals, phone and email communications, and in-person interactions.
2. Information we collect
- Personal details: name, email, phone number, address, nationality, passport number (if required for bookings), corporate details.
- Travel & booking data: pickup/drop-off locations, flight numbers, travel dates, itinerary, special requests, group lists.
- Payment & billing data: payment card information (processed via third-party payment providers), invoicing details, transaction records. We do not store full card details on our systems unless explicitly stated; payments are handled by PCI-compliant processors.
- Technical & usage data: IP address, device data, cookies, log information, analytics data.
- Communications: customer service correspondence, feedback, recorded calls where permitted for quality assurance.
- f. Sensitive data: we will only collect limited sensitive data (e.g., health information relevant to service provision) if you voluntarily provide it; we will ensure lawful processing and extra protections.
3. How we use your information
We process data to:
Provide, manage, and operate bookings and travel services.
Monitor flights and coordinate timely pickups.
Communicate confirmations, updates, and operational messages.
Process payments, invoices, and refunds.
Improve services, perform analytics, and personalize offers (with your consent where required).
Meet legal, tax, and regulatory obligations.
Manage corporate accounts and group logistics.
Legal bases: performance of contract, legitimate interests (service delivery and fraud prevention), compliance with legal obligations, and consent (e.g., marketing communications).
4. Sharing & third parties
We share data with:
Service providers (payment processors, vehicle partners, hotels, guides, yacht operators) to fulfill bookings.
Third-party platforms (mapping, analytics, CRM providers) for operational purposes.
Authorities or insurers when legally required.
All third parties are contractually required to protect your data and use it only for agreed purposes.
5. International transfers
To operate, data may be transferred to service providers outside the UAE. Where transfers occur, we apply appropriate safeguards (standard contractual clauses, data processing agreements) to protect your data.
6. Cookies & tracking technologies
We use cookies and tracking tools to improve website performance and user experience. You can manage cookie preferences through our cookie banner or browser settings.
7. Data retention
We retain personal data for as long as necessary to provide services, comply with legal obligations (tax, audit), resolve disputes, and for legitimate business needs. Typical retention periods: booking records and invoices — up to 7 years (or as required by law); marketing consents — until withdrawn.
8. Your rights
Depending on local law, you may have rights to: access, correct, delete, restrict processing, obtain portability of your data, object to processing, and withdraw consent. To exercise rights or lodge a complaint, contact our Data Protection Officer at: info@burjalsaharatours.com.
9. Security
We implement industry-standard technical and organizational measures (encryption, access controls, staff training) to protect data. However, no transmission over the internet is 100% secure — if you suspect a data breach, notify us immediately.
10. Children & minors
Our services are intended for adults. We do not knowingly collect personal data from children under 18 without parental consent. If you believe we have inadvertently collected such data, contact us to request removal.
11. Marketing communications
We may send promotional offers with your consent or based on legitimate interests. You can opt out anytime via the unsubscribe link or by contacting info@burjalsaharatours.com.
12. Changes to this policy
We may update this Privacy Policy. Material changes will be published on our website. Continued use after changes indicates acceptance.
Contact
For privacy enquiries, data requests, or complaints:
Data Protection Officer — Burj al Sahara Tours
Email: info@burjalsaharatours.com
